6 Comments

  2. It’s like trying to argue with a Dalek. They don’t seem to have the reading comprehension of a 6 year old (combined with the mental rigidity of the aforementioned Dalek).

    I’d take them to the small claims court because I can see them handing on the “debt” to a debt collection agency and bailiffs. You need to stop this right now before they escalate it.

    • I’ve just had a reply from Sonia telling me that they’ve cancelled this one too. We shall see. But as I’ve mentioned in previous posts, the organisation is systemically incompetent. She got the invoice cancelled, yet a late payment invoice still got raised.

  3. This saga reminded me of an incident at work where I sent out a spare part which had left hand and right hand variants. For some reason the parts were in the wrong bins so the customer got the wrong one. Unfortunately I was having a day off the next day, so when the company rang up to complain about the error a colleague sent out a replacement without double checking and, of course, it was the wrong one again. I did get it straightened out when I got back but the customer must have thought that we were pretty incompetent at the time.

    • You were. It was a simple enough mistake and no big deal but when someone has options like left and right and the wrong one was sent then you would think that the person sending out the second one would spend the extra few mins checking instead of just reaching in a box.

      That changes the no big deal accidents happen to incompetence.

      • In their infinite wisdom, the manufacturers marked the things ‘A’ and ‘B’ so which is which isn’t immediately obvious.

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